FAQ

How will my goods be shipped?

All parcels are shipped via Canada Post. The level of service is regular parcel post. The number of days that it takes for a parcel to be delivered will vary from area to area. Since it generally takes 1-3 days for us to process your order, please allow up to 2 weeks from the date of the order for delivery. Holidays and peak season volume may result in delays.

Since all merchandise is shipped via Canada Post, we are not able to track a parcel once it leaves our facility. Please contact us after 4 weeks if you have not received your merchandise.

Freight and handling charges are determined by the weight and dimension of the parcel(s) We will do our best to keep your freight charges a low as possible.

Do you ship to the U.S. or other countries?

We will ship orders with a value of at least $100.00 to the U.S.A. but we do not ship to other international destinations.

Why do you need my personal Information?

We require personal information for the following:

1. To process and fulfill your order.

2. Respond to your inquiries.

3. Communicate with you. – confirm your order and notify you when we will be shipping.

4. Comply with legal requirements.

Why do you need my email address?

We will keep in touch with you through the entire process. We will email confirmation that we have received your order. We will comtact you if the product you ordered is not currently available

From time to time we may encounter difficulties when processing a credit card. Having your email will enable us to keep you informed if such a problem presents itself.

What about my privacy?

Our privacy policy complies fully with current Canadian Personal Information Protection & Electronic Documents Act. As such we may not share any information you have sent to us electronically other than for the specific purpose of the purchase you have made with our company.

Some personal information will be shared with our shipping agents, Canada Post. Details regarding your name and mailing address must be supplied in order for your order to be shipped.

Your credit card number, purchase information and contact information will be provided to our banking merchants.

Government agencies and their duly appointed agents which require information for the purpose of taxation, customs and revenue as required by law will be satisfied.

As required by law, for any other purpose.

What about security of my personal information?

We have endeavored to protect your information with stringent security measures against loss, misuse and alteration. Your personal and credit card information will only be transmitted and shared with our banking merchant at the time your purchase is being processed. This is done in an encrypted format thus providing you with ease of mind about security issues.

When you place your order with us and give us your credit card information, you are giving us your consent to use the information for the purpose of that purchase and related charges only.

What do I do about returns?

We will only accept returns on defective materials. We do not pay for return shipping and we do not reimburse shipping charges. Before returning merchandise you must contact our customer service department by calling us at 905-795-7688 in order to obtain a Return Authorization Number (RAN). This number must be clearly written on the outside of the parcel. Returned merchandise without a RAN on the outside of the parcel will be refused. Return of merchandise will only be accepted for 30 days from the date of purchase which is the date the merchandise left our warehouse facility.

Return of non-defective items will result in a 25% restocking charge.

Returned defective items will be replaced or, at our discretion, we will issue a refund to your credit card.

We do not warranty merchandise that is damaged during shipping. All claims involving visible damage to the exterior of a shipping box should be taken with the carrier, Canada Post.

If an item is sold out or has been discontinued we will contact you to let you know.

How do we contact you?

You may contact us through our email: customerservice@cardsandaccents.com or by calling 905-795-7688

We will contact you via email to inform you that we have received your order. We will contact you again once your order has been shipped.